Information covered by this statement

This Privacy Statement applies to the use and processing of personal information collected and used by Halcledix trading as Andrews Residential.

The phrases “Andrews”, “us” or “we” shall, when used mean Halcledix trading as Andrews Residential.

By using Andrews website and mobile applications or otherwise providing your personal information to us, you agree to the collection, use and sharing of your information in accordance with this statement. Personal information is information, or any combination of separate pieces of information, that could be used to identify you.

Please read this Privacy Statement carefully and contact us if you have any questions.

If in any doubt about the contents of this statement please contact the Manager of Andrews Residential whose details can be found on the website. www.andrewsresidential.co.uk  

Personal Information we collect

We may collect information about you from a number of places. This includes information we collect directly from you; information we collect when you visit our sites, view our online content or use our mobile applications or other services; and information we collect about you from other sources.

Information we collect directly from you

We collect information directly from you when you choose to create an account on our website or in our mobile applications, call or email us, or in any other way that you provide directly to us. The following are the sorts of information that may come directly from you.

  • Name
  • Email address
  • Postal address
  • Username and password
  • Telephone and/or fax number
  • Date of birth
  • Payment information (such as a credit card) and bank account details
  • Future communication preferences

Information we collect when you visit our site, view our online presence or use our mobile applications or other services

We use cookies and other technologies to collect information when you visit our site, view our online presence or use our mobile applications or other services. The following are examples of information we may collect in this way:

Information about your device browser and operating system

  • IP address
  • Web pages you view
  • Links you click
  • Andrews emails you open

Information collected through Mobile Applications

When you download any of our mobile applications to your mobile device, we may also collect information that you provide. We may also automatically collect information through our applications. The following are examples of what we may automatically collect this way:

  • Marketing ID or similar identifier
  • Information about your devices’ operating system
  • Information about the way you use the application

Your Choices about information collection through Mobile Applications

You can opt out of continued information collection by our mobile application by deleting the application from your device.

Precise Location Data

Our mobile applications may collect precise location information from your device if you consent to the collection of this information. We may use third-party service providers to provide location services using the location data you provide. You may opt out at any time to the continued collection of this information by adjusting the settings on your device.

Information we collect from other sources

We may obtain information about you from other sources, including publicly available sources. The following sorts of information from other sources are:

  • Name.
  • Postal address.
  • Email address.
  • Date of birth.
  • Income level.
  • Anything generated by you and placed in the public domain by you.

How we use this information

We use the information we collect to provide you offers and services and to conduct our business. The following some ways that we may use the information:

  •  Answer your questions or respond to your needs
  • Develop new products and services
  • Create and manage your account
  • Process payment for purchases or other services
  • Protect against or identify possible fraudulent transactions
  • Send you email and/or postal messages with information that may be of interest to you
  • Telephone you
  • Personalise your experience on our website
  • Allow you to participate in social sharing on our websites
  • Enforce our Terms and Conditions and otherwise manage our business

We will only process your information in pursuance of our legitimate interest if we receive any requests related to things such as, a product or service, a call-back, or specific marketing materials, following which we will use your personal information to fulfil your request.

Where we need to manage your account and protect you against or identify possible fraudulent transactions, we will do so in accordance with our legal obligations.

We will seek consent from you if we need to process your data for any identified purpose. To ensure meaningful consent is obtained on an informed basis we will provide you with reasonable notice to do so.

Information sharing

We do not sell your personal information.

We do not share personal information with any third party unless you consent to such sharing or as set out in this policy.

Third-party service providers

We engage third-party service providers to perform a number of business services on our behalf. For this purpose we may share your personal information with them.

We provide our service providers with only the personal information they need in order to perform the services we request and we contractually require that they protect this information appropriately and not use it for any other purpose.

For example, we may rely on a 3rd party service provider to:

  • Fulfil your service requests.
  • Host our sites and deliver our email or other communications.
  • Analyse our data, sometimes combined with data from other sources, to send you communications.
  • Conduct research and analyse data to improve our products, services and sites.
  • Perform other services that we request.

Other situations

We may transfer or otherwise process your personal information:

  • As part of the sale of Andrews business to another entity.
  • When we have received your instruction to pass the sale of your property to another agent
  • To protect, defend or exercise the rights and property of Andrews (including enforcing our Terms and Conditions).
  • When required by law and/or government authorities.

Personal Information Retention Period

We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Aggregated and non-personal information

We share aggregated and/or anonymous information that does not identify you. For example, we may disclose the number of visitors to our website.

Email Communications

You can stop receiving promotional email messages from us by following the opt-out instructions provided in any such message you receive.

Postal Mail

You can stop receiving promotional postal mail from us by following the instructions within those communications.

Mobile Text Messages

We only send you promotional mobile text messages if you explicitly ask to receive them. You can stop receiving them by following the instructions to opt out provided.

You and your information

As set out in applicable law you have rights in respect of the management of the personal information we hold about you.

Access

We take steps to keep your personal information accurate. If you have access in any way you may choose to update that information to assist us in keeping your personal information accurate.

Data Deletion

If you have an Andrews online account at any time you may choose to delete it by following the instructions. This will erase any personal information in your account that we have about you. And it will mean any data about how you’ve used the online account will be made anonymous.

Deleting your online account won’t delete any data you’ve shared with us for reasons not connected with your online account. If you wish us to erase your data which is unconnected with your online account, please contact us as described below and we will deal with your request as necessary under applicable law.

Other rights

As set out in applicable law you have the right to ask for the correction of your personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data (including direct marketing) and to data portability. To exercise any of these rights, please contact us as described below.

Consent

Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us as described below. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.

Complaints

If you consider that we have processed personal data in a way which is unlawful please contact us as described below. If after contacting us you consider that we have failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with the Information Commissioner.

Cookies and Other Technologies

We and our third-party service providers use a variety of technologies to assess how our sites or mobile applications are used and to deliver you marketing, including online content, tailored to your interests. Some technologies we may use include the following:

Cookies

A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and your preferences, to provide you advertisements, offers or other content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings.

Please note, however, that without cookies you may not be able to use all of the features of our websites and online services.

Other Technologies

Our web servers may log information such as your device type, operating system type, browser type, domain, and other system settings. We also may record information such as the address of the web page that referred you to our website and the IP address of the device you use to connect. We may log information about which pages you visit. We may place tags on our web pages called “web beacons,” which are small files that link web pages to particular web servers and their cookies.

We also may send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above.

We may use third-party web analytics services such as those of Google Analytics.

These service providers help us analyse how visitors use our website. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.

The providers of third-party plug-ins and widgets on our website such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of the website. We may also receive information you have made available to those third party services. This information is subject to the privacy policies or notices of the third party providers of the plug-ins and widgets.

We respect your privacy

You can limit your receipt of interest-based marketing on Andrews website or in our mobile applications by different means.

Your choices regarding receipt of interest-based Marketing in mobile applications

Some newer mobile device operating systems allow you to limit the use of information to deliver interest-based marketing in mobile applications. You can check the settings on your device for such options in your devices’ operating system.

Links to Third Party Sites and Social Media

Andrews website may include links to third-party sites. We do not control these third-party sites, and we encourage you to read the privacy statement of every site you visit.

Social Networks and Third-Party Plug-ins

Our website may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third party assigns to you. The loading, functionality and your use of the plugins are governed by the privacy statement and terms of the party that provided the plugin.

Social Network and Third-Party Login

Our website may allow you to log in using a social network or other third-party account such as “Log in with Facebook.” Logging in with your social network or other third-party account may allow us to gather information that you give us permission to access from that social network or third party. The login feature may also transfer information to the social network or third party, such as your username and password, to authenticate you. The social network or third party may also automatically collect information such as your IP address, information about your browser and device, and the address of the web page you are visiting on our site. The login feature may also place and read cookies from that third party that may contain a unique identifier the social network or other third party assigns to you. The functionality of and your use of the login is governed by the privacy statement and terms of the party that provided the login functionality.

User Generated Content

Any information you submit or post as user-generated content to Social Media sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. We cannot prevent others from using such information in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. We are not responsible for the results of such postings.

Information Security

We are committed to keeping personal information secure. We have adopted procedures and processes designed to protect personal information from loss, misuse or alteration. We limit access to personal information to those who have a business need. We keep personal information only for so long as deemed reasonably necessary.

Data Transfers

We will not transfer the personal information we collect about you to recipients in countries other than the country in which the information originally was collected.

Children’s privacy

Our Sites are not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen.

Links to other websites and apps

Our Sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

Updates to our Privacy Statement

We will post changes to this Privacy Statement and indicate the effective date when this Privacy Statement is updated. If we make any material changes to this Privacy Statement, we will notify you by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the changes on this site.